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FREE shipping on orders over $150 with code LOFS2024
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    Frequently Asked Questions

    How does Campus Cash work?
    During Black Friday and Cyber Monday, you can earn Campus Cash to use on a future order! Campus Cash can be redeemed between 1/1/24 - 1/31/24 and can only be used once per customer. Campus Cash cannot be combined with other discount.
    • Spend $150-$199 and enter code BFCM1 at checkout to get $25 Campus Cash.
    • Spend $200-$249 and enter code BFCM2 at checkout to get $40 Campus Cash.
    • Spend $250+ and enter code BFCM3 at checkout to get $60 Campus Cash.
    After checkout, you'll receive a separate email with your Campus Cash code to redeem $25, $40 or $60 off a single order between 1/1/24 - 1/31/24. The Campus Cash code will not be in the order confirmation email but in a separate email. Check spam if you don't see it.

     

    How long does it take to receive an order?

    Something unique about our business is that we make your items to order! That means you're receiving a unique item made by our in-house production team just for you. Due to increased demand during the holiday season, this will vary, but know we are doing our best to get your orders produced and shipped in a timely manner. Orders placed after 12pm EST will begin production on the following business* day. When your order ships from our warehouse, you'll receive a shipping confirmation email with a tracking number. Shipping time is additional and varies per carrier. 

    *Business days exclude federal holidays and weekends. During the holiday season, this time will vary due to increased demand.

    Shipping & Handling

    • All orders placed after 12pm EST are processed the following business day.
    • Orders are not processed on weekends or federal holidays.
    • Remember, production time is not shipping time!
    • Please double check your information before submitting your order!
    • Shipping time is additional and varies per carrier.

    We will try to cancel your order if you reach out within 24 hours but can not guarantee to be successful due to varying production times.

    What are your customer service hours?
    We are open Monday-Friday, 8:30 AM-5:00 PM EST. Please email us at questions@campus-classics.com and we will respond within 1-3 business days.

    During the holidays, we are also available for customer service inquiries on Saturdays beginning with the first Saturday before Thanksgiving through the last Saturday before Christmas from 8:30 AM - 12:00 PM EST.

    Where is this shipping from?
    Our Personalized Paddles and Personalized Hockey Jerseys are shipped from a separate location, but everything else is shipped from: 

    Campus Classics, Inc
    2240 Distributors Drive
    Indianapolis, IN 46241

    How can I check on the status of an order I placed?
    Log in to your Campus Classics account anytime to check on your order! Most orders go out through UPS. Orders beginning in “1Z” have gone out through UPS and can be tracked on UPS.com.

    My order says it is "Awaiting Fulfillment"; when will I get it?
    This means that your order is in the process of being made by our in-house production team. Some items have a longer lead time to fulfillment, like our hockey jerseys.

    How are items shipped?
    Most orders go through UPS and you can track your shipment at UPS.com. We're not responsible for USPS, UPS, or FedEx shipping delays.

    My package was returned because the address was invalid?

    Packages can come back to its original sender if the address is not correct. We try our best to prevent incorrect addresses, but if we receive yours back, we will contact you for a new address. We will reship each order one time for no additional charge, but if it comes back to us again, you are responsible for the shipping fee. If we do not hear back from you within 30 days, you will be refunded for the cost of your items (this does not include shipping).

    Is there a way to rush my order?
    Yes! Most items are eligible for Rush Shipping for an additional fee. This must be done when placing your order and cannot be upgraded after an order has been placed. Personalized Paddles and Personalized Hockey Jerseys are not eligible for Rush Shipping.

    Do you ship internationally?
    Yes! We offer International Shipping to Canada. There is an extra fee of $20 for International Shipping. Duties, fees, and taxes may still apply. Rush Shipping is not available for international orders.     Please note: buyer is responsible for any additional fees incurred at customs.

    Can I pay by a check or money order?
    You can mail your check or money order with your completed order form to us at:

    Campus Classics, Inc
    2240 Distributors Drive
    Indianapolis, IN 46241

    You can download our printed order form here. If you can’t print our order form, you can hand write your order on a separate sheet of paper. Please include your name, address, and phone number. Please also include the item number and/or name and the size you want.

    What if my order comes damaged or incorrect?
    If your item(s) come damaged or incorrect, please email us at questions@campus-classics.com with your name, order number, and a picture to verify, and we'll issue you a return label. We want to make your order right!
     

    What is the return and exchange policy?

    For items that are eligible for return or exchange, the item(s) MUST be returned within 30 days of receipt of order. If the order is placed between November 1st and December 31st, you have up to 60 days from the date of purchase to return this item for store credit in the form of a gift card. Any returned items cannot be worn, washed, or damaged.
    Please fill out our return/exchange form here. Please have your order number handy and follow the instructions to request your return or exchange. Once you submit your form we will process your request and you will receive an email confirmation. All returned packages MUST have the original order number included either on the package itself, or on a piece of paper inside of the package. Any returned packages without the original order number will NOT be processed.
    Please allow 5-7 business days to process your return once we have received it.
    If you have any questions or troubles requesting your return/exchange please contact us at .

    Can I come to your location to shop or exchange an item?
    Unfortunately, we do not have a storefront for customers to visit. Our staff is only equipped to handle phone calls and emails.

    How do the sizes run?
    Because we’re an online store, we try our best to make our items run true to size. Many of our items have a size chart included on the product's page. We've made a generic size chart for those products that don't have a chart included.

     

    Small

    Medium

    Large

    XL

    XXL

    Chest

    34-36

    38-40

    42-44

    46-48

    48-50

    Natural Waist

    30-32

    32-33

    33-34

    36-38

    40-42

    Pant Waist

    30-32

    32-34

    34-36

    36-38

    40-42

    Inseam

    30

    32

    33

    34

    35

     

    Do you have items available in sizes that are not posted like Small or XXXL?
    All available sizes are posted online, including clearance items. We are constantly working to expand our sizing options for products! Some items are available in size 3X and many items are available in size small.

    Can I have an item custom made?
    Absolutely! We have another website for custom orders here. Browse our design vault for ideas and contact our team to get an order started! You can email our custom team at custom@campus-classics.com for any inquiries, questions, and orders. The minimum for custom orders is 24 pieces.

    What should I do if I didn’t receive an email for my order confirmation?
    If you have your confirmation number, you can rest assured your order has been received. You can log in to your account and check on it. The email may have been sent to your spam filter.

    I'm trying to order a Clearance item, but I'm having trouble ordering my size.
    If your size isn't listed, it's sold out. We don't restock or remake clearance items so if you see your size and want it, buy it before someone else does! Clearance items aren't eligible for return or exchange. Design vault images are not eligible for purchase and will be canceled and refunded.