Going on 3 weeks now, and the graduation stole i purchased has still not arrived. Given the state of things in the world, i gave it a little more time but finally reached out to Customer Service. I did receive an email back stating they don’t know what happened and they went ahead and placed a second order. So i appreciated the quick response and their want to assist, however as of today, still no update or progress on the order. IF/When this stole finally arrives, it will most likely be too late for my son to have it for his college senior pictures. (It’s specifically for graduation so it is time sensitive!! - if it were a hoodie or t-shirt he can wear for years to come I wouldn’t care) So sorry to say, this has been a disappointing experience.