Terms of Service
How long does it take to receive an order?
Something unique about our business is that we make your items to order! That means you're receiving a unique item made by our in-house production team just for you. Your order will need up to 5-7 business* days for production before leaving our warehouse. Orders placed after 12pm EST will begin production on the following business* day. When your order ships from our warehouse, you'll receive a shipping confirmation email with a tracking number. Shipping time is additional and varies per carrier.
*Business days exclude federal holidays and weekends.
Shipping & Handling
- All orders placed after 12pm EST are processed the following business day.
- Orders are not processed on weekends or federal holidays.
- Remember, production time is not shipping time!
- Please double check your information before submitting your order!
- Shipping time is additional and varies per carrier.
What are your customer service hours?
We are open Monday-Friday, 8:30 AM-5:00 PM EST. Please email us at custom@campus-classics.com and we will respond within 1 business day.
During the holidays, we are also available for customer service inquiries on Saturdays beginning with the first Saturday before Thanksgiving through the last Saturday before Christmas from 8:30 AM - 12:00 PM EST.
Where is this shipping from?
Our Personalized Paddles and Personalized Hockey Jerseys are shipped from a separate location, but everything else is shipped from:
Campus Classics, Inc
2240 Distributors Drive
Indianapolis, IN 46241
How can I check on the status of an order I placed?
Log in to your Campus Classics account anytime to check on your order! Most orders go out through USPS Priority Mail or First Class Mail and you can track it on USPS.Com with your tracking number. Other orders beginning in “1Z” have gone out through UPS and can be tracked on UPS.com.
My order says it is "Awaiting Fulfillment"; when will I get it?
This means that your order is in the process of being made by our in-house production team. Some items have a longer lead time to fulfillment, like our hockey jerseys.
How are items shipped?
Most orders go through USPS Priority Mail or First Class Mail and can be tracked on USPS.com once you receive your tracking number. We sometimes ship through UPS, and you can track that shipment at UPS.com. We're not responsible for USPS, UPS, or FedEx shipping delays.
My package was returned because the address was invalid?
Packages can come back to its original sender if the address is not correct. We try our best to prevent incorrect addresses, but if we receive yours back, we will contact you for a new address. We will reship each order one time for no additional charge, but if it comes back to us again, you are responsible for the shipping fee. If we do not hear back from you within 30 days, you will be refunded for the cost of your items (this does not include shipping).
Do you ship internationally?
Yes! We offer International Shipping to Canada. There is an extra fee of $20 for International Shipping. Duties, fees, and taxes may still apply. Rush Shipping is not available for international orders. Please note: buyer is responsible for any additional fees incurred at customs.
Can I pay by a check or money order?
You can mail your check or money order with your completed order form to us at:
Campus Classics, Inc
2240 Distributors Drive
Indianapolis, IN 46241
You can download our printed order form here. If you can’t print our order form, you can hand write your order on a separate sheet of paper. Please include your name, address, and phone number. Please also include the item number and/or name and the size you want.
We may, at our sole discretion, choose to exchange an item for an exact replacement if there is a manufacturing defect or a mistake we have made. If you believe the product you received is defective or we have made some kind of mistake, please email us at custom@campus-classics.com along with photos of the product received and a description of the issue. Once reviewed, if we are able to allow an exchange for an exact replacement of what you ordered, we will issue you a return authorization number and a return shipping label so that we may get the product back and ship out an exact replacement to you.
Please allow 5-7 business days for us to process your replacement once we have received it. This does not include production and ship time of the replacement item.
Campus Classics, Inc
2240 Distributors Drive
Indianapolis, IN 46241
Can I come to your location to shop or exchange an item?
Unfortunately, we do not have a storefront for customers to visit. Our staff is only equipped to handle phone calls and emails.