Its a great sweatshirt except for the pen mark on the Sigma letter that was left by one of the machines when making the shirt. Called to ask how I can return and exchange and was told after serval emails they didn't feel this warranted them paying for return shipping even though their machine caused the mark. They did give me another option, I could spot clean it and then if it didn't come out I could still send it back at my expense. My $62 hoodie now became my $72 hoodie. Worst service I've experienced in quite some time.