How Do I Make a Return or Exchange?
Product returns and exchanges are allowed on a per-product basis. Please check the product page, under the product description, to determine whether the product is eligible for return and/or exchange. Most of the products we sell are made-to-order once an order has been placed on our website. As such, we generally are unable to accept any returns or exchanges unless otherwise indicated on the product page.
Returns:
For items that are eligible for return, the item(s) MUST be returned within 30 days of receipt of order. If the order is placed between November 1st and December 31st, you have up to 60 days from date of purchase to return this item for store credit. Any returned items cannot be worn, washed, or damaged. Personalized items (this includes “Pick Your Colors” items and anything with names or initials) and Clearance items are not eligible for return or exchange.
Please fill out our return/exchange form here. All returned packages MUST have the original order number included either on the package itself, or on a piece of paper inside of the package. Any returned packages without the original order number will NOT be refunded.
All returns will be refunded to you in the form of a gift card code that may be used at any future point on campus-classics.com without an expiration date. This gift card code will be sent to you via email. Please treat this gift card code as if it were cash. Once we issue you a gift card code, we are unable to see the full code in our system, so do not lose it! The amount issued does not include shipping. You will need to cover the cost of shipping your return or exchange back to us using the shipping method of your choice. Discount codes aren’t valid for returns or exchanges.
We cannot claim responsibility for the condition in which your return/exchange arrives back to us. Please ensure your return is properly packaged and insured as necessary.
Please allow 5-7 business days to process your return once we have received it.
Exchanges:
For items that are eligible for exchange, the item(s) MUST be returned within 30 days of receipt of order. If the order is placed between November 1st and December 31st, you have up to 60 days from date of purchase to exchange this item. Any items returned for exchange cannot be worn, washed, or damaged. Personalized items (this includes “Pick Your Colors” items and anything with names or initials) and Clearance items are not eligible for return or exchange.
Please fill out our return/exchange form here. All returned packages for exchange MUST have the original order number included either on the package itself, or on a piece of paper inside of the package. Any returned packages for exchange without the original order number will NOT be exchanged.
Please include your name, address, phone number, email, and order number. Please specify which items you want in exchange, including the size. If the item you are wanting is more than the original item, please include a check, money order, or credit card information for the price difference. If the item you are wanting is less than the original item, we will issue a refund in the form of a gift card code that may be used at any future point on campus-classics.com without an expiration date. This gift card code will be sent to you via email. Please treat this gift card code as if it were cash. Once we issue you a gift card code, we are unable to see the full code in our system, so do not lose it! The amount issued does not include shipping. You will need to cover the cost of shipping your return or exchange back to us using the shipping method of your choice. Discount codes aren’t valid for returns or exchanges.
We cannot claim responsibility for the condition in which your return/exchange arrives back to us. Please ensure your return is properly packaged and insured as necessary.
Please allow 5-7 business days to process your exchange once we have received it. This does not include production and ship time of the exchanged item.
Replacement:
We may, at our sole discretion, choose to exchange an item for an exact replacement if there is a manufacturing defect or a mistake we have made. If you believe the product you received is defective or we have made some kind of mistake, please email us at questions@campus-classics.com along with photos of the product received and a description of the issue. Once reviewed, if we are able to allow an exchange for an exact replacement of what you ordered, we will issue you a return authorization number and a return shipping label so that we may get the product back and ship out an exact replacement to you.
Please allow 5-7 business days for us to process your replacement once we have received it. This does not include production and ship time of the replacement item.
