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FAQs
How long does it take to receive an order?
How can I check on the status of an order I placed?
An item on my order is not in stock or "Backordered"; when will I get it?
How are items shipped?
Is there a way to rush my order?
What are the shipping and handling fees for an order?
Do you ship internationally?
Can I pay by a check or money order?
What is the return and exchange policy?
Can I come to your location to shop or exchange an item?
How do the sizes run?
How do I know my size for a fitted hat?
Do you have items available in sizes that are not posted like XXXL?
Can I suggest an item for you to carry?
Can I have an item custom made?
How long does it take to receive an order?
In stock items ship out without delay and can be expected in seven to ten business days.  If there is a delay with your order you will be notified by email.  During peak seasons we stock our shelves accordingly in effort to get your order in your hands as rapidly as possible.

How can I check on the status of an order I placed?
If it has been less than ten business days since you placed your order it is likely running on time and will be delivered without incident.  If you feel it has been longer than this you can email us at customerservice@campus-classics.com or call 800-274-7335 during office hours.

An item on my order is not in stock or "Backordered"; when will I get it?
When an item in our product line has run out of stock we work quickly to fulfill your order.  Most of the items in our product line are decorated here by our in-house silk-screening and embroidery departments.  It is uncommon if these items are out of stock for more than a few days.  During peak seasons we stock our shelves accordingly in effort to get your order in your hands as rapidly as possible.  We often split orders with numerous items to ship available items immediately, and ship the rest of the order when the product becomes available.  When this is done we do not pass the cost of the additional shipment onto you.

How are items shipped?
Orders are shipped by UPS, U.S. Postal Service, and Priority Mail depending upon the size and weight of the order.  Orders going to United States Post Office Boxes must be shipped by US Postal Service or Priority Mail.

Is there a way to rush my order?
Rush orders are subject to product availability. Rush orders after 1:00 p.m. EST will generally be shipped the next business day. Our customer service representatives will be happy to assist. Please call 800-274-7335 during office hours. Monday through Friday 8:30 a.m. to 5:00 p.m. EST. Order can not be rushed to Post Office Boxes. There are, of course, additional fees for Rush services:
Three-Day Service is an additional $5.00
Two-Day Service is an additional $10.00
Next-Day Service is an additional $30.00

What are the shipping and handling fees for an order?
Standard shipping and handling rates are based on the price of your order
up to $19.99:  $4.95
$20.00-$39.99:  $6.95
$40.00-$69.99:  $8.95
$70.00-$109.99:  $9.95
$110.00-$149.99:  $11.95
Over $150:  Free Standard Shipping
Specially priced shipping applies to standard service, and premium shipping fees still apply.

Do you ship internationally?
We currently ship orders only within the United States.

Can I pay by a check or money order?
You can mail your check or money order with your completed order form to us at:
Campus Classics, Inc
2240 Distributors Drive
Indianapolis IN 46241
You can download our printed order form here.  If it is not possible for you to print our order form you can hand write your order on a separate sheet of paper.  Please include your name, address, and phone number.  Be sure to include the proper shipping and handling fee from the chart above, and indicate what sizes you need if you're ordering garments.

What is the return and exchange policy?
We have a ninety-day return and exchange policy for gifts and garments that have not been washed or worn. (We extend this time after the holiday gift-giving season.)  If you still have the packing slip from the delivery there is a simple form to assist with your return or exchange.  If you do not still have this form use a separate sheet of paper, and please include your name, address, and phone number.  Our address is:
Campus Classics, Inc
2240 Distributors Drive
Indianapolis IN 46241
Watches with functionality problems are covered by a limited manufacturer warrantee, and can be sent directly to the manufacturer.

Can I come to your location to shop or exchange an item?
We are not equipped to accommodate walk-in customers.  We do not have a store front, and our staff is trained only for telephone and Internet orders.    Please allow us to ship your order to you as this is how we operate best. 

How do the sizes run?
Unless otherwise noted in the description our items run true to size. As a guideline we've provided this sizing table:

Small

Medium

Large

XL

XXL

Chest

34-36

38-40

42-44

46-48

48-50

Natural Waist

30-32

32-33

33-34

36-38

40-42

Pant Waist

30-32

32-34

34-36

36-38

40-42

Inseam

30

32

33

34

35

How do I know my size for a fitted hat?
Use a tape measure to determine the circumference of your head to the nearest 1/8 of an inch by measuring across the widest part of the head, above the eyebrows and ears. Use the Sizing Chart to convert this measurement in inches to a hat size. Sizes may vary with hair styles, age, and weight gain or loss.

S

M

L

XL

Size

6 3/4

6 7/8

7

7 1/8

7 1/4

7 3/8

7 1/2

7 5/8

Inches

21 1/8

21 1/2

21 7/8

22 1/4

22 5/8

23

23 1/2

23 7/8

Metric

54

55

56

57

58

59

60

61

Do you have items available in sizes that are not posted like XXXL?
All of the available sizes are posted online.   With the unique nature of the garments we offer we're unable to commit to keeping some sizes in inventory. We appreciate your understanding.

Can I suggest an item for you to carry?
Feedback and ideas from customers are always considered and appreciated.  We are continually researching new products to offer that are both high quality and competitively priced.  Your suggestions can help shape our product line.

Can I have an item custom made?
We can do custom orders, but there is a minimum quantity that must be ordered.  For garments to embroidered or silk screened the minimum is twenty-four pieces.  For other gift items the minimum quantity varies and may likely be more.